Shipping Policy

Rafferty’s Shoes Shipping Policy

Last updated: 6 October 2026

We currently ship within Australia only.

All orders are dispatched from Sydney, Australia.

1. Order Processing Time

Orders are dispatched within 48 hours of being placed.

Once your order has been shipped, you’ll receive an email with your tracking number so you can follow its journey.

During busy periods, sales, events or public holidays, there may occasionally be slight delays.

2. Shipping Options & Estimated Delivery Times

Standard Shipping

• FREE Australia-wide

• Estimated delivery: 2–5 business days after dispatch

Express Shipping

• $15.00–$20.00 flat rate

• Estimated delivery: 1–3 business days after dispatch

Delivery timeframes are estimates only and may vary depending on your location, public holidays, courier delays or peak periods.

3. Tracking Your Order

Once your order has been dispatched, you’ll receive your tracking details via email.

If you provide a mobile number at checkout, the courier may also send you SMS tracking updates or delivery options.

4. Delivery Issues

Please make sure your delivery address is accurate and secure when placing your order.

If no one is available to receive the parcel, Australia Post may:

• Leave it in a safe place, if authorised, or

• Redirect it to the nearest Post Office for collection.

Authority to Leave (ATL)

If you choose Authority to Leave, your parcel may be left unattended at your address.

Please make sure the nominated location is safe and secure. Rafferty’s Shoes cannot take responsibility for parcels that have been correctly delivered by the courier and subsequently lost or stolen.

5. Delivery Delays

Delivery timeframes are estimates only.

Delays may occasionally occur due to:

• Incorrect or incomplete addresses

• Weather events

• Peak periods such as Black Friday or Christmas

• Public holidays

• Regional or remote delivery schedules

• Courier delays outside our control

If your parcel is taking longer than expected, please check your tracking information first or contact us and we’ll be happy to help.

6. Lost Parcels

If your parcel appears to be lost, please contact us at hello@raffertysshoes.com and we’ll assist you with lodging an investigation with Australia Post.

A parcel is considered lost only after confirmation from the courier.

7. Contact Us

If you have any questions about shipping, please get in touch:

Email: hello@raffertysshoes.com
Location: Sydney, Australia

We’re always happy to help.